By placing an order on this website, you are agreeing to the following terms and conditionsOrder Acceptance Policy
All orders and subscription requests received are subject to acceptance by Khanita Flowers & Gifts. (legal entity for Carnations), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.Delivery of your order
As a part of the checkout process you will be able to select standard/free delivery or special delivery. We provide same day deliveries for orders confirmed before 1pm.
Our subscription plan offers weekly deliveries of luxury fresh flowers for 1 month, 3 months, 6 months or 12 months. Every week comes with a different combination of imported fresh flowers.Changes to your order
If you wish to change your order or subscription, please do so by contacting us at [email protected] . We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 10am one (1) day before the intended delivery day.Cancellation policy
On demand orders can be cancelled by 10am one (1) day before the intended delivery day and a full refund will be issued. You can cancel by contacting [email protected]Subscription prices
The price for each order within a subscription is the price at the time that a subscription is set up. We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription free of charge.Payments
All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.Offers and promotion codes
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.Force Majeure
Carnations shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Carnations’ reasonable control.
We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.Customer's full name and address
We use this information for credit and debit card validation.Customer's telephone number
We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.Recipient's full name and address
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.